Returns Policy

Here at Figure Me Crazy Collectables, we take pride in ensuring that your goods have been carefully picked and packed with care to ensure that your items are packed with the highest possible quality and that they arrive safely to you. We recognise the importance of buying mint condition collectables and do our best to ensure they remain that way from us to you.

However, not all packaging is sent to us in mint condition by suppliers from around the world, and sometimes items do become damaged in transit. Please note we do not refund or credit items due to wrinkles in packaging etc.

If there is a manufacturing defect, thereby making the goods unfit for their intended purpose, please contact Figure Me Crazy Collectables immediately via email: info@fmccollectables.com.au

Customers who have purchased from Figure Me Crazy Collectables should note that all returns and exchange enquiries must be received by us within 30 days of receiving your goods at your nominated delivery address.

Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.

Defective Items

Figure Me Crazy Collectables will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in exactly the same condition it was received by the customer.

Change of Mind

Figure Me Crazy Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Figure Me Crazy Collectables in exactly the same condition it was received by the customer.

You must contact Figure Me Crazy Collectables to discuss any exchange within 30 days of receiving your item.

Figure Me Crazy Collectables reserves the right to refuse any return of a product due to change of mind.

Refund Terms

How a refund is credited depends on how the original payment was made:

If you paid using PayPal, the money will go back to your PayPal balance.

If you paid using Afterpay, the money will be returned to your Afterpay payment method. Please note: refunds can take up to 10 business days to arrive.

Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Figure Me Crazy Collectables is not liable for any variation in the amount refunded due to exchange rates.

CONDITIONS OF SALE

Figure Me Crazy Collectables is a registered business, and by using this online store to place an online order, you are accepting the terms and conditions as stated below.

All goods and services supplied by Figure Me Crazy Collectables are supplied on the following terms and conditions.

All orders are final once you have placed them across all our websites.

Payment must be in full before an order can be finalised and sent. Pre-orders must have either full or minimum pre-order payment as stated on the web page.

Cancellations of orders and pre-orders can occur only if it hasn’t progressed past the point where its paperwork has been sent to the warehouse to be processed and despatched. However, we do not offer a change of mind refund, and all funds must be placed into store credit, or you can switch the order over to another product. Cash refunds will not be given.

Alterations/add-ons to existing orders can occur only if it hasn’t progressed past the point where its paperwork has been sent to the warehouse to be processed and despatched.

All product pricing is shown within Australian Dollars (AUD)

As we have thousands of products online, sometimes we may inadvertently run out of an item due to damages or inventory discrepancies. In this case, we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product.

International customers are responsible for any customs duties, taxes or fees payable on importing items into their respective countries. These charges are independent of our website and levied by respective governments. Please check with your local postal services and/or customs department prior to ordering for further details regarding any costs which may apply.